We always try to provide the best service possible, but there may be times when you feel this has not happened. Our in-house complaints procedure has been drawn up to respond to patient grievances. The procedure is not able to deal with questions of legal liability or compensation but we hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed. For more details contact one of our office seniors.