The Warrens Medical Centre

West Wirral Group Practice, Arrowe Park Road, Wirral, Merseyside, CH49 5PL

Social Prescribing Link Worker

Check the video out below, copy and paste into your search box:

https://www.facebook.com/watch/?v=952428628575260

If you have any concerns around your health, PLEASE contact ……… DO NOT WAIT, your GP…….. DO NOT WAIT, your physical and mental health are important!

Self Care Week 2020
Self Care Week Calendar 2020

Coronavirus (COVID-19) response transparency notice

We are undertaking a range of work to support the government response to the coronavirus outbreak. This notice details our legal bases for processing personal data in the course of this work.

Read the coronavirus (COVID-19) response transparency notice here:

https://digital.nhs.uk/coronavirus/coronavirus-covid-19-response-information-governance-hub?_cldee=bmljaG9sYXMuY2hhcmxlc0BuaHMubmV0&recipientid=lead-ad8bce2dc7f9ea11a815000d3a86b7aa-f7691d33d4cc49e6b9e9eb3a74864e5e&esid=9ba8b0eb-eaf8-ea11-a815-002248007cf0

Important Information from West Wirral Group Practice

West Wirral Group Practice

New Rules during the COVID pandemic

Do Not Come to the Surgery!

Stay Home & access help from there instead.

Many problems can be appropriately & quickly resolved remotely & we want to prioritise & deal with increasing demand with our new navigation system.

We appreciate that normal medical problems will arise at this difficult time & want to deal with them appropriately as well as keeping everyone safe

e-consult   is one of the  tools we will be using to prioritise & manage your query from 01.08.20.

PLEASE DO NOT USE ECONSULT FOR REPEAT PRESCRIPTION ENQUIRES, SEE PAGE 3

e-Consult requires you to complete an online form, clearly found on the home page of our website https://www.westwirralgrouppractice.org.uk/

For the few patients who are not online, please contact the surgery where help will be provided.

The e-Consult form is reactive to your problem, asking a series of relevant questions. 

Your answers will help us process your request efficiently by directing you to the correct department; e.g. Nurse (an injection required), GP or Advanced Nurse Practitioner (ANP) (medical problem- Urgent or routine), Pharmacist (medication concern), Administration (sick note)

A number of patients may need a phone call from the GP regarding their problem.

A very small number of patients will require a brief examination.

We can assure you that all urgent queries will be dealt with as appropriate on the day.

COVID infection risk is still a major concern & will be for the foreseeable future

ONLY if invited to attend the practice by a nurse or doctor will you be seen.

Shielding patients will be seen in our well ventilated tent

If your problem is amenable to us seeing you in your car- you will be asked to park your car & let us know that you have arrived by telephoning reception via yourmobile phone. You will be asked where you are parked & your car registration number, so that a GP in full PPE can find you.

If a more private examination is needed you will be seen inside the surgery.

PLEASE NOTE THAT YOU MUST BRING A FACE COVERING /VISOR WITH YOU WHICH MUST BE WORN BEFORE ENTERING THE BUILDING.

WE DO NOT SUPPLY MASKS TO PATIENTS

It is important to remember why we are wearing face coverings. Whilst there is limited evidence that they do much to protect the wearer, face masks prevent us from passing coronavirus on to others, potentially saving their lives. Besides having a test, there is no way to know for sure whether or not you have COVID-19, or whether you are carrying it asymptomatically. So, unless you are exempt, we require you to wear a face covering when coming into the building

If you think you are exempt from wearing a face covering then you must supply your exemption certificate on arrival. We will not be issuing face mask exemption letters to patients. Please visit www.keepsafe.org.uk/mask instead

Please do not arrive too early for your appointment or you will be respectfully sent back to wait in your car

On arrival we ask that you only one person waits in the foyer at a time

Please STOP AT RECEPTION and wait for instructions from our staff

All patients must wear a face covering / visor if entering the Warrens & your forehead will be scanned at the reception desk to ensure your temperature is less than 37.8 degrees C

If you temperature is over 37.8 you will be sent home without being seen & asked to arrange a  COVID swab by contacting 119 or online 111 https://111.nhs.uk/covid-19 or visit https://www.gov.uk/guidance/coronavirus-covid-19-getting-tested

Only after a negative swab will your appointment be reorganised.

Please come for your appointment alone (or with a carer if necessary)

Please sanitise your hands at the gel dispensers on arrival

Please follow the clearly signed one way system.

Please minimise your contact with surfaces

Please maintain safe social distancing

Your time with the GP/Nurse will be brief to reduce the face to face contact time & keep both parties safe.

After your consultation Please DO NOT return to reception

Please leave the building promptly following the one way exit signs to the exit door (please do not try to leave via the entrance door)

Any further tests needed or discussion can be addressed remotely, by telephone from your car or home

We aim to provide safe, efficient care & are aware that some patients’ may need help to negotiate the new approach.

Our commitment to you – we will take all GP & staff members’ daily temperatures to ensure we are fit to work.

All Drs/Nurses will be wearing full PPE & all surfaces will be sterilised before & after you leave.

Our truly excellent & highly competent staff will help you navigate this new system but please be patient as verbal abuse will not be tolerated.

We will keep you informed of changes as any significant evidence regarding safe practice unfolds

PRESCRIPTIONS

Please do not use e-consult for this purpose. Please do not attend the Warrens with enquiries regarding your prescription. Please telephone or use our email facility instead [email protected]

•          Please request your prescription up to 7 days before it is due and allow 48 Hours (excluding weekends and bank holidays) for it to be processed. 

•            All information regarding the ordering of prescriptions can be found on our web page https://www.westwirralgrouppractice.org.uk/ under the ‘clinics and services’ tab.  This page also includes the email address for the prescribing team, please use this service to send any general enquiries, please allow up to 48 hours for a response.

•          If your matter requires a quicker response, please contact the prescribing team directly via the main surgery line 0151 929 -5555 and select ‘option 2’.  The prescription enquiry line is available between the hours of 10am – 12noon and 1pm – 2:30pm.  It is important that telephone enquiries are made during these times as there may not be a prescription team member available to assist you outside of these hours.

•          If you are enquiring about the status of your prescriptions once the 48 hour time frame has elapsed, please ensure you have first checked with your nominated pharmacy whether the prescription has been received.  Pharmacies now have the option of a text messaging service which will alert you as to when your prescription is ready to collect from them, have you signed up for this useful service if your pharmacy offers it?

•          If a new prescription is generated for you following an outpatient appointment, we will inform you when the prescription has been sent to the pharmacy, if you have a mobile phone number on your records, a text message will be sent with this information.  Please ensure your contact details are up to date.

We rely on your understanding as there is a lot of information to take in here. We thank you for your cooperation with our new procedures as they evolve.

Dr JM Hughes Senior Partner

All the above information is correct as of July 2020

***WE WILL NOT BE ISSUING FACE MASK EXEMPTION LETTERS***

It has been announced that from July 24th 2020 everyone is required to wear a face covering when entering a shop or business.  This is in addition to wearing one on Public Transport which has been mandatory for some time now.

If you feel you are unable to wear a mask for auditory/sensory/breathing reasons, please visit 

www.keepsafe.org.uk/mask

and download an Exemption Card

for you to show if asked why you are not wearing one.

Please note, it is NOT the responsibility or the role of the Surgery to issue anyone with an exemption letter or certificate. Please visit the website above for more information.

COVID-19 research

If you’ve had coronavirus or the symptoms, you can donate plasma for a trial which could save the lives of people who are still ill. Click here to offer to donate

The NHS needs people who have recovered from COVID-19 to offer to convalescent plasma, for a trial which could save the lives of people who are still ill. Visit www.nhsbt.nhs.uk

Could you donate plasma? fine out in the link below:

https://www.nhsbt.nhs.uk/covid-19-research/plasma-donors/who-can-donate-plasma/

Mental Health Helpline -Adult

Communications brief Cheshire and Wirral Partnership NHS Foundation Trust’s dedicated 24/7 all age urgent mental health helpline has a new Freephone number. The new number for the service is 0800 145 6485.

An online support hub is also available at: www.cwp.nhs.uk/contact/need-urgent-help

Key messages:

1. We’re here for you when you need us. The Freephone helpline is open 24 hours a day, seven days a week.

2. Anyone can be in need of urgent mental health support – the helpline is available to people of all ages, including children and young people

3. The updated Freephone number 0800 145 6485 will connect you straight to a dedicated team of local mental health professionals to provide help and support when you need it most. The new Freephone number ensures complete.

Mental Health Helpline -Childen

Cheshire and Wirral Partnership NHS Foundation Trust’s dedicated 24/7 all age urgent mental health helpline has a new Freephone number. The new number for the service is 0800 145 6485.

The service is open to children, young people and parents/carers across the area. A dedicated online support hub is also available, which includes advice aimed at people who work within schools, at:
http://www.cwp.nhs.uk/contact/need-urgent-help/

We’re here for you and your young people when you need us. The Freephone helpline is open 24 hours a day, seven days a week for all those in need of urgent support.

The updated Freephone number 0800 145 6485 connects you to a dedicated team of local mental health professionals to provide help and support when you need it most.

A free local helpline for urgent mental health support is available for all ages, including children and young people. If you feel your child needs urgent support, @cwpnhs are there when you need them, please call: 0800 145 6485: https://bit.ly/3cd87mo

Loneliness Awareness Week

Almost a fifth of the UK population say that they often feel lonely, but many people find it hard to admit it.

Our Social Prescribing Link Workers are here to support you to make connections within the community whilst offering a listening ear and friendly chat. Speak to your GP surgery for a referral.

For tips on how to stay connected during the Corona Virus Pandemic take a look at: 

www.campaigntoendloneliness.org
www.marmaladetrust.org
www.healthwatchwirral.co.uk