General prescription inquires can be E-mailed to us on : [email protected]
All prescriptions should ideally be made via the NHS app – See details towards the bottom of the page or link here : https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
However, you can also order via Patient access app, using either of these apps will allow you to have full control over your prescription ordering and will also enable you to see the request status of your prescriptions and will also be able to nominate or change your nominated pharmacy via them too. Requests can also be made to the email address above or posting into the box at the surgery.
We DO NOT take prescription requests over the telephone.
We kindly ask that you please check the status of your prescriptions via the app before ringing to see if it is ready.
As from 1st August 2017, there are going to be changes to how you order your prescriptions. Your local pharmacy can no longer request medication on your behalf. It is now the patients responsibility to order their medication through the surgery. All requests must come direct to the surgery. Everything else will stay the same – if you are set up for your prescription to go to a local chemist, it will still be sent there once signed by the GP.
We advise that when you are on the last weeks supply of your medication, this is when you should be requesting your next months supply.
We do offer repeat dispensing service here at our surgery. This means if you are on a regular medication, with the GPs permission, we may be able to send your chemist a 6 month batch for you to collect each month at your own convenience. If you would like this service, please contact the surgery so we can organise this for you. You will need to be aware of when your 6 month batch comes to an end so you know when to request it next, as they are not automatically updated.
If you are house bound, using blister packs, or ordering for a Nursing Home, prescription requests can be still be done via your regular pharmacy.
For more information please find the information leaflet here
If you do have any comments or complaints with regards to the new prescription service, please direct them to – [email protected] or call 0151 651 0011
Who is it suitable for?
To use the NHS App you must be aged 13 or over and registered with a GP surgery in England.
How does it work?
Use the NHS App to:
get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice and medical help near you
view your medical record – securely access your GP medical record, to see information like your allergies and your current and past medicines